** Please Note:  All cancellations must be submitted in writing to **

Attendee/Agency will receive a full refund on cancellations received in writing up to 15 days prior to the scheduled course. Refunds will be processed on the 31st of the month (or next business day).

Attendee/Agency canceling within 14 days of the course will be responsible for 100% of registration fee. Silver State Consulting will; however, provide the attendee/agency with an equal dollar amount credit for use in any future training course within a 1-year period.